At mnlwin, your privacy matters as much as your gameplay. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have as a Filipino player under Philippine data protection law.
Six core commitments that define how mnlwin handles your personal information — clearly, honestly, and in full compliance with Philippine law.
Every piece of data transmitted between your device and the mnlwin platform is protected by industry-standard 256-bit SSL encryption. Your personal and financial information is never sent in plain text.
mnlwin does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate your account, process transactions, and improve your experience on the platform.
mnlwin processes all personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and the implementing rules of the National Privacy Commission of the Philippines.
Filipino players have the right to access, correct, and request deletion of their personal data held by mnlwin. Submit a data request anytime through your account dashboard or by contacting our support team.
mnlwin retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Philippine law. Data is securely deleted or anonymised when no longer needed.
In the unlikely event of a personal data breach, mnlwin will notify affected players and the National Privacy Commission within the timeframes required by Philippine law, with full transparency about what occurred.
This Privacy Policy ("Policy") describes how mnlwin ("mnlwin," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("Player," "User," or "you") who access or use the mnlwin website and associated services (collectively, the "Platform").
mnlwin is committed to protecting the privacy and personal data of all Filipino players in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.
By registering an account or using the mnlwin Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform and contact us to close your account.
Scope: This Policy applies to all personal data collected through the mnlwin website, mobile browser experience, customer support channels, and any other touchpoint where mnlwin interacts with players.
For the purposes of the Data Privacy Act of 2012, mnlwin acts as the Personal Information Controller (PIC) in respect of the personal data collected through the Platform. As PIC, mnlwin determines the purposes and means of processing your personal data.
Where mnlwin engages third-party service providers to process personal data on its behalf (for example, payment processors or game providers), those parties act as Personal Information Processors (PIPs) and are bound by data processing agreements that require them to process data only on mnlwin's instructions and in compliance with Philippine data protection law.
For all data privacy enquiries, requests, and complaints, please contact our Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.
mnlwin collects the following categories of personal data from players:
3.1 Identity & Contact DataSensitive Personal Information: Where mnlwin collects information that qualifies as sensitive personal information under RA 10173 (such as government ID numbers), we apply heightened security measures and process such data only to the extent strictly necessary for identity verification and regulatory compliance.
mnlwin collects personal data through the following means:
mnlwin uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, account data |
| Identity verification (KYC) | Identity data, government ID details |
| Processing deposits and withdrawals | Financial data, identity data |
| Providing and improving gaming services | Gaming data, technical data |
| Fraud prevention and security monitoring | All categories as necessary |
| Anti-money laundering (AML) compliance | Identity, financial, transaction data |
| Responsible gaming monitoring | Gaming data, account data |
| Customer support | Identity, contact, communications data |
| Marketing communications (with consent) | Contact data, marketing preferences |
| Regulatory reporting to PAGCOR and NPC | Identity, financial, gaming data |
mnlwin will not use your personal data for any purpose incompatible with those listed above without first obtaining your consent or establishing another lawful basis for processing.
Under the Data Privacy Act of 2012, mnlwin processes your personal data on the following legal bases:
mnlwin does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the stated purpose:
7.1 Service Providers (Personal Information Processors)mnlwin may disclose personal data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), or other Philippine government authorities where required by law, court order, or regulatory directive.
7.3 Business TransfersIn the event of a merger, acquisition, or sale of all or part of mnlwin's business, your personal data may be transferred to the acquiring entity, subject to equivalent data protection obligations.
All third-party processors engaged by mnlwin are bound by data processing agreements requiring them to maintain appropriate security measures and process data only on mnlwin's documented instructions.
mnlwin retains personal data for the following periods, after which data is securely deleted or irreversibly anonymised:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | 5 years after account closure | AML and regulatory compliance |
| Financial transaction records | 5 years after transaction date | AMLC and tax compliance |
| KYC verification documents | 5 years after account closure | Regulatory requirement |
| Gaming history | 3 years after account closure | Dispute resolution, compliance |
| Customer support records | 3 years after interaction | Service quality, dispute resolution |
| Marketing consent records | Until consent withdrawn + 1 year | Proof of consent |
| Technical / log data | 12 months | Security monitoring |
Where retention beyond these periods is required by a specific Philippine law or regulatory directive, mnlwin will retain data for the period mandated by that law.
mnlwin implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While mnlwin takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying mnlwin immediately if you suspect any unauthorised access to your account.
mnlwin uses cookies and similar tracking technologies to operate the Platform, remember your preferences, and analyse usage patterns. The following types of cookies are used:
Strictly Necessary CookiesThese cookies are essential for the Platform to function and cannot be disabled. They include session authentication tokens, security cookies, and load-balancing cookies. No consent is required for these cookies.
Functional CookiesThese cookies remember your preferences (such as language settings and responsible gaming tool configurations) to provide a more personalised experience. They are enabled by default but can be disabled in your browser settings, though this may affect Platform functionality.
Analytics CookiesThese cookies collect anonymised data about how players use the Platform — such as which pages are visited most frequently and where players encounter errors. This data helps mnlwin improve the Platform experience. Analytics cookies require your consent and can be managed through your account settings.
You can manage cookie preferences through your browser settings at any time. Note that disabling certain cookies may impact your ability to use some features of the mnlwin Platform.
Under the Data Privacy Act of 2012, Filipino players have the following rights in relation to their personal data held by mnlwin:
How to Exercise Your Rights: Submit a data rights request by emailing our Data Protection Officer at [email protected] or by contacting our support team. mnlwin will respond to all verified requests within fifteen (15) business days in accordance with NPC guidelines.
The mnlwin Platform is strictly intended for persons aged 21 years and above in accordance with Philippine gaming law. mnlwin does not knowingly collect personal data from individuals under the age of 21.
If mnlwin becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the personal data, and report the matter to the relevant authorities where required.
If you are a parent or guardian and believe your child has registered on the mnlwin Platform, please contact us immediately at [email protected] so we can take prompt action.
Some of mnlwin's third-party service providers — including certain game content providers and cloud infrastructure partners — may be located outside the Philippines. Where personal data is transferred to recipients in other countries, mnlwin ensures that appropriate safeguards are in place to protect your data, including:
mnlwin will not transfer your personal data to any jurisdiction that does not provide adequate protections for personal data without first implementing appropriate safeguards and, where required, notifying the National Privacy Commission.
mnlwin may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable Philippine law, or NPC guidelines. When we make material changes, we will notify you by email or by posting a prominent notice on the Platform prior to the changes taking effect.
The date of the most recent revision is displayed at the top of this page. We encourage you to review this Policy periodically to stay informed about how mnlwin protects your personal data. Your continued use of the Platform following the effective date of any revision constitutes your acceptance of the updated Policy.
mnlwin has appointed a Data Protection Officer (DPO) as required under the Data Privacy Act of 2012. For all data privacy enquiries, rights requests, and complaints, please contact:
If you are not satisfied with mnlwin's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.
For responsible gaming concerns, please visit our Responsible Gaming page. For full platform terms, see our Terms & Conditions.
Now you know exactly how mnlwin handles your data — transparently, securely, and in full compliance with Philippine law. Join hundreds of thousands of Filipino players who trust mnlwin for a safe, fair gaming experience. 21+ only.